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I had a similar problem - the error I had was that I had moved the server from the network into the DMZ and had forgotten to update the "Fully qualified Internet host name" on the server document. This caused the profile to point to a server that the user could not connect to but the profile itself could still be loaded.
Hope this helps
Ursus
Feedback response number WEBB8E7HHH created by ~Kirk Cisponegenetsi on 02/18/2011